[{"data":1,"prerenderedAt":40},["ShallowReactive",2],{"project-9265dede-3131-4c77-bddf-56d376c32704":3},{"banner":4,"bannerHotspotX":5,"bannerHotspotY":5,"body":6,"category":29,"cover":4,"coverAspectRatio":30,"coverPaletteBg":31,"coverRef":32,"date":33,"description":34,"github":5,"hotspotX":5,"hotspotY":5,"icon":5,"id":35,"show":36,"tags":37,"title":39,"uitgelicht":36,"url":5},"https:\u002F\u002Fcdn.sanity.io\u002Fimages\u002Fazj1y740\u002Fproduction\u002Ff3dc92ad63cd89679fd82b88b62c2dd43676d7b8-7680x4800.jpg",null,[7,10,13,15,17,19,21,23,25],{"caption":5,"html":8,"icon":5,"language":5,"text":5,"type":9,"url":5},"Context","heading_2",{"caption":5,"html":11,"icon":5,"language":5,"text":5,"type":12,"url":5},"This was my graduation project for Communication & Multimedia Design at Hogeschool van Amsterdam, carried out at 24i. The challenge: design a tool that helps account managers keep track of client health without drowning in data.","paragraph",{"caption":5,"html":14,"icon":5,"language":5,"text":5,"type":9,"url":5},"The problem",{"caption":5,"html":16,"icon":5,"language":5,"text":5,"type":12,"url":5},"Account managers were spending too much time manually checking in on clients to assess whether they needed attention. There was no central view that could surface urgency at a glance.",{"caption":5,"html":18,"icon":5,"language":5,"text":5,"type":9,"url":5},"The solution",{"caption":5,"html":20,"icon":5,"language":5,"text":5,"type":12,"url":5},"I designed a customer dashboard that uses performance data to automatically surface clients who need attention. An urgency score is calculated from a combination of signals — usage trends, support tickets, contract renewal dates — and clients are ranked accordingly.",{"caption":5,"html":22,"icon":5,"language":5,"text":5,"type":9,"url":5},"Research & process",{"caption":5,"html":24,"icon":5,"language":5,"text":5,"type":12,"url":5},"The project went through multiple rounds of user research, concept iteration, and prototype testing with real account managers at 24i. The outcome was a validated design system and a high-fidelity interactive prototype.",{"caption":5,"html":26,"icon":27,"language":5,"text":5,"type":28,"url":5},"Graduated Communication & Multimedia Design, Hogeschool van Amsterdam, 2022.","🎓","callout","Design",1.6,"#d4a9aa","image-f3dc92ad63cd89679fd82b88b62c2dd43676d7b8-7680x4800-jpg","2022-01-01","A customer dashboard for keeping track of the performance of customer. The dashboard highlights which customer needs attention and uses data to calculate the urgency. This project was for graduating Communication & Multimedia design on the Hogeschool van Amsterdam","9265dede-3131-4c77-bddf-56d376c32704",true,[38],"24i","Customer dashboard - Graduation project",1786520528802]